Shipments and returns

Your pack shipment

Packages are generally dispatched within 7 days after receipt of payment and are shipped  with tracking number.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. 

All items are sent well packaged and protected.

Returns

Returns must be made within a maximum period of 14 days from receipt of the item. You can return a product as follows:  send an email to Jean Carlos Puerto and then you will noticed about the steps to follow.  The return shipping costs must be paid by the customer. The products must be in perfect condition and with their corresponding proof of purchase. Remember the invoice that you can print in the “My account” section of our online store.